Weekly Wrap: Banks tackle crisis CX and stand-alone brands

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Weekly Wrap: Banks tackle crisis CX and stand-alone brands

Share This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots. In startup news, Upgrade plans to …Read More

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Go to Publisher: Bank Innovation
Author: Bank Innovation Editors