CLM company Agiloft has gone all in on integrating with other software and leveraging data across the enterprise, in particular it has now boosted its Connected Experience Platform with a new Integration Hub linked to Workato, which provides a mass of connectors to improve data sharing across multiple parts of a business, (see image below). Workato also helps with workflow automation.
As Andy Wishart, Chief Product Officer at Agiloft, explained to Artificial Lawyer: ‘This is all about doing more with data and getting data to where you need it.’
And one might say that in terms of business strategy for Agiloft, which as a CLM is in the midst of a major competition now – albeit within a market space with plenty of room – this is about placing the company right in the centre of the enterprise.
After this they can then roll out other capabilities, e.g. around the use of NLP tools, but it makes sense to get this done first, i.e. to make Agiloft as easy to use as possible (and as useful as possible from a data perspective) because it literally connects to every piece of software that any large corporation may have.
In turn that connects to the overall idea that CLM needs to be more than legal tech, that it needs to be seen as an integral part of a business’s information architecture. Hence, you’ve got to solve the integration challenges first if you are really going to become what you want to be.
Wishart then explained that there are three main tiers to their integration strategy, which are outlined below:
- ‘Work where employees work: In 2022, employees want to work in the tools they’re most familiar, and not have to sign into separate systems. Whether they’re in legal, procurement, sales, or marketing – Agiloft allows employees to manage contracts in the tools they already use–not tools that only manage contracts. It’s more intuitive for everyone and dovetails into existing workstreams, enhancing productivity and driving out the complexity to have to use another system. Slack, Teams, Outlook, Salesforce, Tableau? No problem.
- Data where users need it: Agiloft’s new Integration Hub with Workato is seamlessly integrated into its CLM software–right in the UI. Business and IT teams no longer have to go win the budget and complete the implementation and onboarding phase for a separate tool–only to then have to toggle back and forth between user interfaces. With the Integration Hub, the barrier to flowing data formerly locked in contracts throughout the organization is gone. Users are free to experiment and learn how to best share and use that data to better empower business results in various departments in the tools they already use. Hundreds, not handfuls of business apps are easily connected to handle endless use cases from onboarding new employees to streamlining purchase orders to expediting customer entitlements.
- Integrate with centralized integration platforms to ensure strong governance: Many mature enterprise organizations centralize data integrations for all SaaS applications. This may be driven by a need to ensure consistency in tooling, or provide a standardized approach to data flow, or to have a strong and centralized governance process for enterprise data. Whatever the reason, with Agiloft’s Connected Experience Platform, users can rest assured they can easily integrate with their organization’s centralized integration platform of choice.’
With those three dimensions to the strategy all covered they hope to be one of the most, if not the most, integrated CLM companies in the market.
For their part, Gautham Viswanathan, co-founder and CPO at Workato, added: ‘We’re excited about Agiloft’s seamless integration into their UI, which puts them at the forefront of the CLM software industry.
‘Aglioft is pushing the boundaries of what it means to integrate automation practices into the new Integration Hub powered by Workato. By making it easy for users to send their contract data to more than 400 applications without having to toggle between interfaces, Agiloft is creating a more efficient and seamless future through automation.’
Is this a big deal? While integrations may not at first glance appear to be a massive thing, the reality is that if your CLM is really going to be a key part of the ‘central nervous system’ of a large company (with data being the material transmitted through that system), then integration at this scale is essential. It also, as mentioned, connects to the thesis that CLM cannot be seen just as ‘legal tech’ and that you have to work on the basis that it’s going to be of value to the whole enterprise, not just the legal team.
Moreover, with this hurdle now complete, Agiloft can focus even more on rolling out new capabilities and features as the battle for CLM market share continues to heat up around the world.